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Privacy Policy

Effective Date: October 28, 2026

 

BrightNest Cleaning (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information through www.brightnestca.com and communications related to our cleaning services.

1. Information We Collect

Information you provide

When you request a quote, submit a contact form, or communicate with us, we collect the information you choose to provide. This may include:

  • Your name, email address, and phone number.

  • Your ZIP code and service address, if provided.

  • Property details, such as approximate square footage and the number of bedrooms and bathrooms.

  • The cleaning service you are interested in.

  • How you heard about BrightNest Cleaning.

  • Messages, cleaning preferences, and other details related to your request.

  • Your choice about receiving marketing emails.

Please do not submit payment card details, government identification numbers, alarm codes, or other sensitive information through our general website forms.

Information collected automatically

Our website platform and its service providers may collect technical information, including your IP address, browser and device information, pages visited, referring website, and interactions with our website. Cookies and similar technologies may be used for website operation, security, and other features described below.

2. How We Use Your Information

We use personal information to:

  • Respond to questions and provide cleaning estimates.

  • Understand your cleaning needs and service location.

  • Arrange appointments and provide requested services.

  • Send service-related communications, including scheduling updates and responses to inquiries.

  • Send marketing emails when you have opted in.

  • Operate, maintain, and improve our website.

  • Help prevent spam, fraud, and misuse.

  • Maintain business records and meet applicable legal obligations.

3. How Information Is Disclosed

Information may be disclosed to the following categories of recipients when needed for the purposes described in this policy:

  • Website and technology providers, including Wix, which hosts our website and supports our forms.

  • Communication and business service providers, such as providers used to receive inquiries, send messages, manage appointments, or maintain business records.

  • Personnel providing your cleaning service, to the extent they need relevant information to arrange or perform the work.

  • Advertising measurement providers, if the tools described below are activated.

  • Professional advisers or authorities, when reasonably necessary to meet legal obligations, protect rights, or address suspected fraud or security issues.

Third-party providers may also process information under their own privacy policies.

4. Cookies and Advertising Measurement

Our website uses cookies and similar technologies supplied by Wix and other enabled services. These technologies can support website functionality, security, and visitor preferences.

Planned Google Ads measurement

We are preparing to use Google Ads conversion measurement to understand whether our advertisements lead to actions such as quote requests.

When activated, Google’s measurement tools may collect information about ad interactions, visits to our website, device or browser identifiers, and completed conversion events. These tools may use cookies or similar technologies.

Learn more about Google’s practices at:

https://policies.google.com/technologies/partner-sites

You can manage cookies through your browser settings. Where our website provides cookie preference controls, you can also use those controls. Blocking certain cookies may affect website functionality.

We will update this policy as needed when our tracking tools or data practices change.

5. Email and Text Communications

If you contact us or request a service, we may respond using the contact information you provide.

If you opt in to marketing emails, you can unsubscribe using the link included in those emails or by contacting contact@brightnestca.com.

Service-related text messages may include appointment confirmations, scheduling updates, reminders, and responses to inquiries. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance.

Opting out of marketing emails does not prevent us from sending necessary communications about a service you requested.

6. Information Retention and Security

We retain information for the purposes described in this policy, taking into account ongoing service relationships, business recordkeeping needs, applicable legal requirements, and privacy requests.

We use reasonable safeguards appropriate to the information we handle. However, no internet transmission or electronic storage method can be guaranteed completely secure.

Information may be processed in the United States and other countries where our service providers operate.

7. Your Privacy Choices and Requests

You may contact us to:

  • Ask about personal information you have provided.

  • Request corrections to inaccurate information.

  • Request deletion of your information.

  • Update your communication preferences.

Send requests to contact@brightnestca.com with the subject line Privacy Request.

We may need to verify your identity before responding. We will handle requests according to applicable law. Some information may need to be retained for legal obligations, business records, or unresolved service matters.

Additional privacy rights may apply depending on your location and the laws applicable to our business.

8. Browser Tracking Signals

Our website does not currently change its practices in response to browser “Do Not Track” signals.

Third-party technologies enabled on the website may collect information about visits and interactions over time and across websites, as described in their privacy policies. This includes advertising measurement technologies if activated.

Do Not Track signals are separate from cookie settings and other legally recognized privacy preference signals.

9. Children’s Privacy

Our website and services are intended for adults seeking cleaning services. They are not directed to children under 13.

If you believe a child has provided personal information through our website, please contact us so we can investigate and address the request.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website features, or information practices.

Updates will be posted on this page with a revised effective date. For material changes, we will also provide a notice on our website or another notice when required by applicable law.

11. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

BrightNest Cleaning
Sacramento, California
Email: contact@brightnestca.com
Phone: (916) 606-3490
Website: https://www.brightnestca.com

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